The following questions are the more frequently asked questions that we hear and appear in no special order. Most of these questions are addressed in our literature, Instructions For Installation and Set Up, accompanying the package when it arrives for installation but are summarized here for your convenience. We welcome the reader to call Toll Free 877 FloLogic (877 356 5644) to engage us in conversation to assure all of your questions are answered to your satisfaction.

Why do I need a leak detection system?

Each year the insurance industry pays out Billions of dollars for property damage arising from residential plumbing leaks. This is second highest claim category in frequency (25%) and cost (22%) to damage caused by acts of nature. In any given year over 2M claims will be filed, and that does not include those that are mitigated by the homeowner themselves for fear that their rate will go up, or they will be dropped. And, once you file a claim the incidence is placed into the Casualty Loss Underwriter’s Exchange database (CLUE) where it is available for insurance professionals to review when assessing the risk of underwriting a new, or renewing, a homeowner policy.

Where is the FloLogic System installed?

The FloLogic System is installed anywhere in the main water supply line after the meter (or well pump, if on a well) but before the point where the distribution lines come off to service the plumbing appliances in your home. The FloLogic System can be installed in either the vertical or horizontal plane indoors or outdoors and below grade if so desired. The FloLogic System has been certified to Ingress Protection Standard (IP) 68 meaning it has been tested under vacuum in a dust chamber with no ingress of dust (6) and tested below water at a depth of 1.3 meter with no ingress of water (8), Hence IP68.

How does the FloLogic System work?

When trying to determine what “normal” water usage is in a home we were presented with quite a challenge. Initially we thought of monitoring water flow in terms of gallons per minute (gpm) but quickly realized that an ice-maker uses less than a washing machine yet both have permission to operate at different gpm. Then we tried to make sense out of water pressure fluctuations, but that was difficult to standardize not knowing if you lived at the coast, in the mountains or were on a well or municipal water supply. As we continued our thinking we learned that a family of three will use the water approximately 40 times per day but for short periods of time and we also realized that the least common denominator of all water usage is that it has to flow through the main and into the house. We further learned that a;

  • Dishwasher takes less than a minute to fill and then agitates
  • Clothes washer take 3 – 6 minutes to fill, then agitates the water
  • A man’s shower takes 3 – 5 minutes
  • A woman’s shower takes 10 – 12 minutes
  • A teenager’s shower takes ????????????

Once these patterns were understood, we decided our best direction would be to monitor minutes of uninterrupted water flowing into the premises beginning at the lowest flow rate we could detect, 0.5 oz/minute (1 tablespoon) because even a small leak, over time, can cause as much damage as a larger leak. So, once the water begins flowing into your home, and a flow rate is established, we initiate a timer inside the software that times minutes of uninterrupted water flowing into your home. The default parameters embedded in the software state in the Home mode if the water runs uninterrupted for a period of thirty-minutes, for whatever reason, the water gets shut off. In the Away mode, if the water runs uninterrupted for a period of thirty-seconds, the water gets shut off. Every time the water is shut off, the timer resets. Simple!

Both the Home and Away clocks can be changed by you, the homeowner, to a low of eight seconds and upward to a high of 99 minutes to provide for the teenager’s shower!

There are other parameters embedded into the FloLogic System that you will come to learn proving it is flexible to accommodate your water usage patterns.

Do I need a plumber to install the FloLogic System?

The installation and setup Instructions can be viewed under the Information tab (documentation) elsewhere on this website with time estimates of each step provided as a reference. We recommend a professional plumber be hired for the installation of the FloLogic System and call us Toll free (877 FloLogic) to ask if we have a Preferred Installer in your area.

What are the electrical requirements and do I need to hire an electrician?

A standard 120v AC outlet needs to be within 21’ of the site where the valve is installed. We have extensions available at lengths up to 100’. All the cabling connectors are color coded with unique pin-out configurations. It is a “plug and play” System, pre-programmed and ready to go.

What happens during a power outage?

The FloLogic System is powered by a 12 volt battery that is connected to a trickle charging power supply. In the event of a power outage, the battery is fully charged and will provide power for up to seven days of normal usage. When the power is restored, the battery is charged to its full potential. If the battery expires, the valve will remain in the position it was in when the battery expired.

What differentiates the FloLogic System from competitors that use water sensors?

Water/moisture sensor based products are many in number and cannot be used outside the footprint of the home to monitor hose bibs and irrigation systems. Moisture sensors are hard pressed to find a pinhole leak(s), or frozen pipe behind the walls. Water sensors will not turn off the water if a toilet flapper valve is stuck in the open position, or if someone leaves a tap running in a tub or sink. These are simply areas where a moisture sensor cannot be used. If you choose, you can hard wire any number of water sensors to the FloLogic System to provide the best of both technologies.

What maintenance needs to be conducted on the FloLogic System?

The FloLogic System was designed to work in the background of your home to provide you peace of mind and be as maintenance free as possible. No scheduled maintenance is required and one of our patents “exercises” the ball valve at a minimum of every two weeks to provide you assurance that the ball valve is not “frozen” and will work when called upon. After all, after ten years after installation if the ball valve needs to shut off the water, you need to know that the System is in good working order.

Can I integrate the FloLogic System to my home security system?

The FloLogic System is easily integrated with all security systems in the market that accept contact closure inputs and outputs. See p. 16 of the Installation and Setup Instructions.

Will my homeowner insurance provider give me a discount for having the FloLogic System installed?

There are a growing number of insurance companies that are providing discounts and credits for installation of the FloLogic System. Ask you insurance company if they are providing discounts, or request that they do.

Where is the FloLogic System made?

The FloLogic System is proudly made in America and assembled, tested, packaged and shipped by LC Industries, Durham, NC, the largest employer of blind workers in the USA today.

What regulatory approvals do you have?

On January 4, 2014 Federal Law mandated that the wetted surface of every pipe, fixture, and fitting sold for or installed in potable water applications not contain more than 0.25% lead by weight. The testing standard published by the National Sanitary Foundation is commonly referred to as NSF 61-8 and/or NSF 372. In addition, the Universal Plumbing Code is written by the Association of Plumbing and Mechanical Officials (IAPMO) that governs plumbing products. Underwriters Laboratories tests consumer products for safety as well. The FloLogic System has been tested against these standards, is inspected at regular intervals and maintains its listing and approvals.

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