Several things may cause an issue in getting a device connected to a WiFi network and online initially. See the most likely causes and remedies below:
Incorrect Password: If within the provisioning process you see your local network, enter the password and the device fails to connect after several minutes, you may have entered an incorrect password for your WiFi network. Put the Connect Module back into the provisioning mode by quickly pressing the “WiFi” button on the top right of the module. Once the Connection light flashes red, restart the provisioning process.
Weak or Inadequate WiFi Signal: If you do not see a list of available WiFi networks to connect a device to, you may not have an adequate WiFi network within range. The FloLogic Connect Module requires a strong 2.4 GHz WiFi signal. Be sure there is a 2.4 GHz signal being broadcast. In some cases, such as installation in a basement, a WiFi booster is required to extend the WiFi network range into an area where WiFi was previously not needed.
Legacy Provisioning Required: If your smartphone or tablet is unsuccessful in advancing the provisioning process after entering the Connect Module serial number, which is the last six digits on the sticker at the bottom of the Connect Module (if you receive a message saying to “Check serial number and the valve operability”), you should attempt to provision using the legacy method. Be sure your app is updated. If the top Connection light of the Connect Module is not blinking red, put the Connect Module back into the provisioning mode by quickly pressing the “WiFi” button on the top right of the module. Wait for the Connection light to blink red..Open the app and hit the back button in the upper left until you see a dashboard screen showing “Account, Sharing, Support” icons. Hit the “+” symbol in the upper right. Then follow the instruction to provision using “Legacy” method.