Plumbing leaks are common and destructive, striking 1 in 12 homes per year and costing $13 billion in insurance claims in the USA alone. And since even the smallest leak can release thousands of gallons in a matter of days, it’s smart to install a FloLogic System for its exclusive real-time leak detection; detecting leaks as small as a tablespoon per minute when they begin and automatically stopping them. Cheaper devices may be available, but no other leak control technology can precisely see leaks big and small in real time as precisely as FloLogic.

FloLogic is the smartest leak control device because it’s designed to catch the lowest common denominator of any plumbing supply leak: abnormal water flow. The FloLogic System monitors all flow 24/7—beginning as low as a half-ounce per minute (or about a drip-per-second). Normal water use happens in intervals. Leaks are constant. Once flow begins, FloLogic measures the time duration. If the flow time exceeds the allowance, a leak is suspected and the water is shut off automatically. Adjustable Home and Away modes allow normal water use without interruption while flagging and stopping leaks in real time. FloLogic integrates with irrigation, water treatment and pools to distinguish and allow their extended water use from a leak. FloLogic’s flow detection sensitivity can be adjusted between 0.5 – 48 ounces-per-minute. The FloLogic Connect module adds ambient temperature monitoring that can be set to provide notifications as well as automatically shut off the water at a given low temperature. The FloLogic app allows full oversight, system control and receipt of alerts from anywhere.

Other systems are similar to FloLogic in that they use flow sensing technology to detect leaks, but they offer less comprehensive protection because they rely on water meter technology to see real time flow. These metering devices are helpful for those homeowners who want to monitor their daily water volume use, but water meters only begin to detect real time flow, and therefore leaks, around a pint-per-minute, up to a quart-per-minute range. A pint-per-minute leak in one day will spill 180 gallons of water. A lot of these systems that use metering technology rely on patterns and algorithms to determine when or why to shut off the water. In some cases causing undesirable/ un-wanted shut offs.

FloLogic’s EverWatch™ leak sensing technology can see leaks in real time starting a ½ ounces per-minute (about a tablespoon). Your municipality may already use an advanced water meter infrastructure (AMI) that allows you to log in and see your daily water use for free. FloLogic also differs from cheap competitors in that it’s a cast bronze, US-made valve available in multiple sizes, is proven for more than two decades in the field and comes with a standard battery backup and 5-year warranty.

When the FloLogic System automatically shuts off the water, you receive an app push notification and/or text alert (or your legacy Control Panel will beep). This only occurs when water has flowed continuously longer than your Home or Away program settings. To silence the local alarm, Press the DISABLE key on the Control Panel. After more than 20 + years of service we are 100% confident that the FloLogic System will not produce a “false” alarm. There must be actual water movement to trigger an auto-shutoff. See this video or read the Shut Off Assist Guide

While Home and Away mode flow time allowances are fully adjustable, the preset time of 30 minutes for the Home mode and 30 seconds for the Away mode works for most properties. This allows consecutive showers without alarms when a home is occupied and also lets ice makers function when unoccupied.

Here is a link to our Residential Programming Supplement.

Typical water use has starts and stops, whereas leaks start and continue. FloLogic senses all flow 24/7. If an uninterrupted flow time exceeds the parameters, a leak is suspected and the water is automatically shut off. Home and Away modes ensure the utmost in protection without interrupting normal use. While Home and Away mode flow time allowances are fully adjustable, the preset time of 30 minutes for the Home mode and 30 seconds for the Away mode works for most properties. This allows consecutive showers without alarms when a home is occupied and also lets ice makers function when unoccupied.

Here is a link to our Residential Programming Supplement.

The FloLogic System is installed on the main water supply line after the meter (or well pressure tank) but before the point where the distribution lines come off to service the plumbing appliances in your home or business. The FloLogic System can be installed in either a vertical or horizontal orientation, indoors or outdoors, as long as it is protected from prolonged water exposure or submersion. While the System is water resistant, a valve cover is recommended for outdoor installations. Below ground installations will void the warranty.

The FloLogic System comes in three sizes: a 1” valve (for 1″ and smaller pipes), allowing a flow capacity up to 50 gallons-per-minute (GPM), a 1 ½” valve, allowing a flow exceeding 100 GPM and a 2″ valve, with a flow capacity in the 200 GPM range. To determine your pipe size, you can measure the incoming water line’s direct diameter at the end of the pipe. You can also get pipe size by measuring circumference using a flexible tape and dividing the outside circumference by 3.14. For common ¾” water service pipes, simply use the 1” valve. Measurement Guide

The FloLogic System will operate and execute automatic shut offs in the event of an AC power loss for up to one week. The System’s 12-volt 5 AMP Hour battery remains charged and ready for any AC power disruptions. To maintain this standby battery backup capability, the battery should be replaced approximately every three years. We do sell the battery on our buy now page, in addition they can often be found at the local hardware store.

FloLogic operates out of sight and out of mind until called upon to shut off a suspected leak. The System automatically exercises the ball valve when switched from Home to Away mode, or a minimum of once every two weeks. This patented feature is unique to FloLogic and ensures the valve is always operational. Every six months it’s advised to test the System for flow detection and shutoff. The non-proprietary battery will need to be changed approximately once every three years and you will be alerted to this when the end-of-battery life has been reached.

There are a growing number of insurance companies that are providing discounts and credits for installation of the FloLogic System. Ask you insurance company if they are providing discounts, or request that they do.

Please follow the steps below to reconnect your Wi-Fi Connect to the network:

1. Open the FloLogic app.
2. Tap the arrow in the top left corner so it is facing up.
3. Select the “+” icon in the top right corner.
4. Choose “Wi-Fi Connect System” and press Submit once it is highlighted.
5. Enter the 6-digit ID located on the bottom of your Connect (FL-XXXXXX).
6. Tap Next at the bottom of the screen.
7. When prompted, allow FloLogic to join your network.
8. Select your preferred 2.4 GHz Wi-Fi network and enter the password.

The app will begin a 1–5 minute pairing process. Please stay close to the Wi-Fi Connect during this
time, as your phone acts as a bridge to complete the connection.
If your app asks you, “Please power cycle the Connect”, disconnect the black cable on the right
side for about 30 seconds to a minute and plug it back in.
Once successfully connected, the top light on the Connect will turn solid green.

Troubleshooting:

If you see “Unable to Join” when connecting to the FloLogic Connect:
• Fully close the app or restart your phone.
• Unplug the black cable from the Connect for 10 seconds.
• Plug it back in while your phone is rebooting.
• Try the setup process again.
If the Connect gets stuck on a red light during pairing:
• Verify that your Wi-Fi password is correct.
• Restart the setup process.
If the Connect gets stuck on a flashing white light:
• Confirm that you are connecting to a 2.4 GHz network.
• If you use a mesh network with multiple extenders, try renaming one extender (for example,
“FloLogic 2.4”) and ensure it is broadcasting only a 2.4 GHz signal during setup.
If the Connect gets stuck on a dark blue light:

• Verify that nothing with your network port security has changed.
• Confirm that Port 8080 and Port 8883 are open and not blocked by your router and
firewall.

First thing to try is a system reboot, to do so, press and hold the down arrow key on the control panel. Hold it down for about 10 seconds. It will beep, keep holding until the beeping stops, then release. The valve should rotate to clear the message

If No Rotation, or the message doesn't change it may be time to change the 12 volt 5 amp hour battery.

After replacing the FloLogic System battery, press and hold the down arrow key on the control panel. Hold it down for about 10 seconds. It will beep, keep holding until the beeping stops, then release. The valve should rotate to clear the message.

Try connecting to a different Ethernet port, and if the light does not turn GREEN, power cycle the device. After a power cycle, if the light stays BLUE please see the process below, as it could be a security in the system.

Understanding Port 8883 Security for Gateway

If you plug your Gateway into your router or an extender and claim it, it should go green. If it gets stuck on a solid blue light, you can try disconnecting the USB-C cable for about 10 seconds and plugging it back in to see if it goes green. If that fails, verify it is not plugged into the modem. If it is still stuck on blue, it is most likely related to Port 8883 on your network. Port 8883 can either be fully opened, or an exception rule can be created for the FloLogic Gateway. Part of the exception rule is creating a static IP address for it. Please see this document below for support in getting connected.

Port 8883 Explained and Why it's Important for the Gateway to Connect

We recommend power cycling both the gateway and the connect module. To power cycle the gateway remove the usb power source for a few seconds then reconnect.

To power cycle the connect you can either go to the connect module and disconnect the black cable that is plugged into the right port. Reconnect after a few seconds. If that is not accessible, you can go to where the valve is installed and remove the middle (black) connection point for a few seconds and reconnect. It will twist one direction and be removeable.

The connect status light should be green, and after a few moments you may get an online notification.

If the connect status light is not displaying green, you may need to re-pair the Gateway and Connect. To do so Tap the back button on the Gateway that is plugged into the Router/ Access point, and that light will flash purple/or red. Then go to the connect, and push and hold the top button on the right hand side of the Connect until the Connect Status light turns Green.

Any licensed plumber will have the skillset to install the FloLogic valve. A professional is recommended since the pipe must be cut to add the valve. The Installation and Setup Instructions provide a detailed installation guide. Call us Toll free (877 FloLogic) to ask if we have a Preferred Installer in your area.

The app-based control is an optional addition to the FloLogic System and is not required to have a fully functioning device. The Legacy Control Panel enables operational functionality. The Legacy Control Panel can be connected to a home security central station for auto shutoff monitoring with or without a Connect Module. With the Connect Module and FloLogic app, you will have untethered intelligence, oversight and control of your plumbing system with no monthly monitoring or access fees. 

Yes. As long as your software version is 3.80 or higher, you can add the CONNECT module to your device to add the app control. All 3.5 series models (indicated by a white actuator box on top of the valve/Systems sold since 2014) are compatible. To confirm the software version, go to your System control panel and press and hold the UP arrow until the display goes blank. The panel will restart and display the following sequence: FLOLOGIC; C.VER 3.XX; V.VER 3.XX; SYSCHK; HOME. The two-digit C.VER and V.VER numbers reflect your software version. If you miss the C.VER or V.VER numbers, you can repeat the process.

FloLogic is a “plug and play” System, pre-programmed and ready to be powered by a standard 120v AC. The included power supply, which incorporates the backup battery, is 21 feet, with the final 15 feet being waterproof. Power extension cables are available to add 25 additional feet. 

FloLogic provides the most comprehensive full-time leak protection against leaks of virtually all sizes throughout a plumbing supply among all technologies currently on the market. Low-cost, leak detectors that use metering technology are unable to detect leaks in real time below a flow rate of a pint to quart of water per minute. A quart-per-minute leak will spew up to 360 gallons of water in one day. Many of these products have plastic flow paths and short-lived warranties. No other flow based product offers standard battery backup.

Standalone point-of-leak sensors only flag water that accumulates at remote sensors. Multiple sensors are required to be placed throughout a property (many of which will be visible). And these sensors will miss leaks that occur behind a wall, above a ceiling or beneath a floor. Many sensor products do not have automatic shutoff valves to stop a leak. 

FloLogic will identify leaks both small (beginning at 0.5 ounces-per-minute) and big (any level above your flow sensitivity setting), 24/7, and operates out of sight and mind with your water fully flowing unless a leak is suspected. FloLogic may cost more than other leak detection technologies, but our customers and installers find it’s well worth investing a little more to get the commercial-grade construction and comprehensive full-time protection against damaging and wasteful leaks. Home insurers agree, as FloLogic will always qualify policy holders for any available credits and discounts whereas other systems may not. FloLogic also has a best-in-class five year standard warranty.

The FloLogic System is easily integrated with all security systems in the market that accept dry-contact relay inputs and outputs. The dry contacts are located in the Legacy Control Panel. Here is an overview of how they work. FloLogic Integrations Overview

For a full overview of the dry contacts please see pages 15 and 16 of the full installation guide. FloLogic Installation Guide

The FloLogic System is manufactured in America, using the finest materials and components from around the world.

FloLogic complies with all regulatory standards that ensure a plumbing product is lead free, capable of being installed outdoors and safe overall for potable water. FloLogic is tested extensively and approved by: UL, cUL, UPC and cUPC, FCC, is Certified to NSF 61-8 and is rated IP68, IAPMO IGC 115 standard for leak detection devices. FloLogic is also approved by the Massachusetts Plumbing Code, a state which sets independent high standards for plumbing products.