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FAQs

Why do I need a leak detection system?
Plumbing leaks are common and destructive, striking 1 in 12 homes per year and costing $10 billion in insurance claims in the USA alone. And since even the smallest leak can release thousands of gallons over time, it’s smart to install a FloLogic System for its exclusive real-time leak detection; detecting and automatically stopping all leaks, including pinhole leaks. Cheaper devices may be available, but no other leak control technologies are as comprehensive as FloLogic.
Where is the FloLogic System installed?
The FloLogic System is installed on the main water supply line after the meter (or well pressure tank) but before the point where the distribution lines come off to service the plumbing appliances in your home or business. The FloLogic System can be installed in either a vertical or horizontal orientation, indoors or outdoors, including below grade if so desired. The FloLogic System has been certified to Ingress Protection Standard (IP) 68 meaning it has been tested under vacuum in a dust chamber with no ingress of dust (6) and tested below water at a depth of 1.3 meter with no ingress of water (8), hence IP68.
How does the FloLogic System work?
FloLogic is the smartest leak control device because it’s designed to catch the lowest common denominator of any plumbing supply leak: water flow. The FloLogic System monitors all flow 24/7—beginning as low as a half-ounce per minute (or about a drip-per-second). Normal water use happens in intervals. Leaks are constant. Once flow begins, FloLogic measures the time duration. If the flow time exceeds the allowance, a leak is suspected and the water is shut off automatically. Adjustable Home and Away modes allow normal water use without interruption while flagging and stopping leaks in real time. FloLogic’s flow detection sensitivity can be adjusted between 0.5 – 32 ounces-per-minute. The FloLogic Wi-Fi module adds ambient temperature monitoring that can be set to provide notifications as well as automatically shut off the water at a given low temperature. The FloLogic app allows full oversight, system control and receipt of alerts from anywhere.
How does FloLogic catch leaks without interrupting normal water use?
Typical water use has starts and stops, whereas leaks start and continue. FloLogic senses all flow 24/7. If an uninterrupted flow time exceeds the parameters, a leak is suspected and the water is automatically shut off. Home and Away modes ensure the utmost in protection without interrupting normal use. While Home and Away mode flow time allowances are fully adjustable, the preset time of 30 minutes for the Home mode and 30 seconds for the Away mode works for most properties. This allows consecutive showers without alarms when a home is occupied and also lets ice makers function when unoccupied.
Do I need a plumber to install the FloLogic System?
Any licensed plumber will have the skillset to install the FloLogic valve. A professional is recommended since the pipe must be cut to add the valve. The Installation and Setup Instructions provide a detailed installation guide. Call us Toll free (877 FloLogic) to ask if we have a Preferred Installer in your area.
What size valve do I need?
The FloLogic System comes in two sizes: a 1” valve, allowing a flow capacity up to 50 gallons-per-minute (GPM) and a 1 ½” valve, allowing a flow exceeding 100 GPM. To determine your pipe size, you can measure the incoming water line’s direct diameter at the end of the pipe. You can also get pipe size by measuring circumference using a flexible tape and dividing the outside circumference by 3.14. For common ¾” water service pipes, simply use the 1” valve.
Is the WiFi and app-based control a requirement?
The app-based control is an optional addition to the FloLogic System and is not required to have a fully functioning device. With the Wi-Fi module and FloLogic app, you will have constant intelligence, oversight and control of your plumbing system with no monthly monitoring or access fees. The System can be connected to a home security central station with or without a Wi-Fi module.
Can I add the WiFi app-based control to my existing system?
Yes. As long as your software version is 3.80 or higher, you can add the WiFi module to your device to add the app control. Contact FloLogic to get a software upgrade if your software is earlier than 3.80. To confirm your version, go to your System control panel and press and hold the UP arrow until the display goes blank. The panel will restart and display the following sequence: FLOLOGIC; C.VER 3.XX; V.VER 3.XX; SYSCHK; HOME. The two-digit C.VER and V.VER numbers reflect your software version. If you miss the C.VER or V.VER numbers, you can repeat the process.
What are the electrical requirements and do I need to hire an electrician?
FloLogic is a “plug and play” System, pre-programmed and ready to go. Ideally, a standard 120v AC outlet will be available within 21’ of the site where the valve is installed. If not, we have power extension cables available at lengths up to 100’. All the cabling connectors are color coded with unique pin-out configurations.
What happens during a power outage?
The FloLogic System will operate and execute automatic shut offs in the event of an AC power loss for up to one week. The System’s 12-volt battery remains charged and ready for any AC power disruptions. To maintain this standby battery backup capability, the battery should be replaced approximately every three years.
What differentiates the FloLogic System from competitors that use water sensors?
FloLogic provides the most comprehensive full-time leak protection against leaks of all sizes throughout a plumbing supply among all technologies currently on the market. In comparison, low-cost point-of-leak sensors only flag water that accumulates at the sensor. Multiple sensors are required to be placed throughout a property (many of which will be visible). And these sensors will miss leaks that occur behind a wall, above a ceiling or beneath a floor. Many sensor products do not have automatic shutoff valves to stop a leak. Other lower cost flow-based leak detection products have flow sensors that completely miss small, pinhole leaks, which can devastate property. Others rely on periodic forced water shutoffs and pressure decay tests to try and catch small leaks. FloLogic will identify leaks both small and big 24/7 and operates out of sight and mind with your water fully flowing unless a leak is detected. FloLogic may cost more than other leak detection technologies, but our customers and installers find it’s well worth investing a little more to get the most comprehensive full-time protection against damaging and wasteful leaks. Home insurers agree, as FloLogic will always qualify policy holders for any available credits and discounts whereas other systems may not.
What maintenance needs to be conducted on the FloLogic System?
FloLogic operates out of sight and out of mind until called upon to shut off a suspected leak. The System automatically exercises the ball valve when switched from Home to Away mode, or a minimum of once every two weeks. This patented feature is unique to FloLogic and ensures the valve is always operational. Every six months it’s advised to test the System for flow detection and shutoff. The non-proprietary battery will need to be changed approximately once every three years and you will be alerted to this when the end-of-battery life has been reached.
Can I integrate the FloLogic System to my home security system?
The FloLogic System is easily integrated with all security systems in the market that accept dry-contact relay inputs and outputs. This is a standard feature. See page 16 of the Installation and Setup Instructions.
Will my homeowner insurance provider give me a discount for having the FloLogic System installed?
There are a growing number of insurance companies that are providing discounts and credits for installation of the FloLogic System. Ask you insurance company if they are providing discounts, or request that they do.
Where is the FloLogic System made?
The FloLogic System is proudly made in America and assembled, tested, packaged and shipped by LC Industries, Durham, NC, the largest employer of blind workers in the USA today.
What regulatory approvals do you have?
FloLogic complies with all regulatory standards that ensure a plumbing product is lead free, capable of being installed outdoors and safe overall for potable water. FloLogic is tested extensively and approved by: UL, cUL, UPC and cUPC, is Certified to NSF 61-8 and is rated IP68, IAPMO IGC 115 standard for leak detection devices. FloLogic is also approved by the Massachusetts Plumbing Code, a state which sets independent high standards for plumbing products.

Contact Us

For questions or help with your order, call 877-FloLogic (877-356-5644) 9AM – 5PM EST, Monday – Friday, except major holidays.
Fill out the form below to send us a message, and we’ll get back to you.

FloLogic Product Documentation

PDF

CONNECT Module Setup and User Guide

PDF

Local Control Panel User Guide

PDF

Installation and Integration Instructions

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