The most common user questions can be answered through this operation video. Use the below keyword search for quick answers to other common questions, or see the FAQs. Find helpful documentation at the bottom of this page.
Why do I need a leak detection system?
Plumbing leaks are common and destructive, striking 1 in 12 homes per year and costing $13 billion in insurance claims in the USA alone. And since even the smallest leak can release thousands of gallons in a matter of days, it’s smart to install a FloLogic System for its exclusive real-time leak detection; detecting leaks as small as a tablespoon per minute when they begin and automatically stopping them. Cheaper devices may be available, but no other leak control technology can precisely see leaks big and small in real time as precisely as FloLogic.
How is does FloLogic differ from lower cost flow-based systems?
Other systems are similar to FloLogic in that they use flow sensing technology to detect leaks, but they offer less comprehensive protection because they rely on water meter technology to see real time flow. These metering devices are helpful for those homeowners who want to monitor their daily water volume use, but water meters only begin to detect real time flow, and therefore leaks, around a pint-per-minute, up to a quart-per-minute range. A pint-per-minute leak in one day will spill 180 gallons of water. FloLogic’s EverWatch™ leak sensing technology can see leaks in real time starting a ½ ounces per-minute (about a tablespoon). Your municipality may already use an advanced water meter infrastructure (AMI) that allows you to log in and see your daily water use for free. FloLogic also differs from cheap competitors in that it’s a cast bronze, US-made valve available in multiple sizes, is proven for more than a decade in the field and comes with a standard battery backup and 5-year warranty.
Where is the FloLogic System installed?
How does the FloLogic System work?
How does FloLogic catch leaks without interrupting normal water use?
Do I need a plumber to install the FloLogic System?
Any licensed plumber will have the skillset to install the FloLogic valve. A professional is recommended since the pipe must be cut to add the valve. The Installation and Setup Instructions provide a detailed installation guide. Call us Toll free (877 FloLogic) to ask if we have a Preferred Installer in your area.
What size valve do I need?
The FloLogic System comes in threesizes: a 1” valve, allowing a flow capacity up to 50 gallons-per-minute (GPM) and a 1 ½” valve, allowing a flow exceeding 100 GPM and a 2″ valve, with a flow capacity in the 200 GPM range. To determine your pipe size, you can measure the incoming water line’s direct diameter at the end of the pipe. You can also get pipe size by measuring circumference using a flexible tape and dividing the outside circumference by 3.14. For common ¾” water service pipes, simply use the 1” valve.
Is the WiFi and app-based control a requirement?
Can I add the WiFi app-based control to my existing system?
Yes. As long as your software version is 3.80 or higher, you can add the CONNECT WiFi module to your device to add the app control. All 3.5 series models (indicated by a white actuator box on top of the valve/Systems sold since 2014) are compatible. To confirm the software version, go to your System control panel and press and hold the UP arrow until the display goes blank. The panel will restart and display the following sequence: FLOLOGIC; C.VER 3.XX; V.VER 3.XX; SYSCHK; HOME. The two-digit C.VER and V.VER numbers reflect your software version. If you miss the C.VER or V.VER numbers, you can repeat the process.
What are the electrical requirements and do I need to hire an electrician?
What happens during a power outage?
What differentiates the FloLogic System from other competitors?
FloLogic provides the most comprehensive full-time leak protection against leaks of virtually all sizes throughout a plumbing supply among all technologies currently on the market. Low-cost, plastic leak detectors that use metering technology are unable to detect leaks in real time below a flow rate of a pint to quart of water per minute. A quart-per-minute leak will spew up to 360 gallons of water in one day. Low-cost point-of-leak sensors only flag water that accumulates at remote sensors. Multiple sensors are required to be placed throughout a property (many of which will be visible). And these sensors will miss leaks that occur behind a wall, above a ceiling or beneath a floor. Many sensor products do not have automatic shutoff valves to stop a leak. FloLogic will identify leaks both small (beginning at 0.5 ounces-per-minute) and big, 24/7,and operates out of sight and mind with your water fully flowing unless a leak is detected. FloLogic may cost more than other leak detection technologies, but our customers and installers find it’s well worth investing a little more to get the most comprehensive full-time protection against damaging and wasteful leaks. Home insurers agree, as FloLogic will always qualify policy holders for any available credits and discounts whereas other systems may not. FloLogic also has a best-in-class five year standard warranty.
What maintenance needs to be conducted on the FloLogic System?
Can I integrate the FloLogic System to my home security system?
The FloLogic System is easily integrated with all security systems in the market that accept dry-contact relay inputs and outputs. This is a standard feature. See page 16 of the Installation and Setup Instructions.
Will my homeowner insurance provider give me a discount for having the FloLogic System installed?
Where is the FloLogic System made?
What regulatory approvals do you have?
FloLogic Product Documentation
1-Page Install Guide
User Guide & Control Panel Instructions (2021 and Later)
User Guide & Control Panel Instructions (2020 and Earlier)
Water Supply Pipe Measurement Guide